Saturday, 23 June 2012
Isabel has a Fisher Price Bouncer with toy bar. Somehow (I think my nephew yanked on it) the tree frog got cracked and I thought hey I should be able to replace that. So I went online to the Fisher Price site and looked for a replacement tree frog. There wasn't one unless you wanted to buy a whole new toy bar. I filled out the "contact us" thing asking for a tree frog and explaining what happened. They responded very quickly, saying they were sorry it cracked and would send me a new toy bar! No questions, no receipt required, no cost. I was very pleased with their customer service. The toy bar arrived about a week later. Yay, Fisher Price!